Communication and Interpersonal Skills Workshop

AISS organised a Communications and Interpersonal Skills workshop on 2^nd September 2010. The workshop was conducted by Mr. Rhys Johnson, ACCA’s Director of Education for the Asia-Pacific Region.

Rhys started the session by analysing the importance of possessing effective communication skills in today’s work environment.

“Communication can only be effective when the right message is sent through the proper channels. The message should make an accurate first impression count by carrying the right question which the receiver can easily interpret, understand and respond to with an appropriate answer. Communication does not just involving speaking but active listening also plays an equally important role. Finally, using the correct body language such as voice, breathing, sitting position, Legs, Hands/arms etc will aid in precise delivery of the message.”

For the second part of the workshop, Rhys focused on the efficient use of interpersonal skills to excel in an organisation. “Such skills could be achieved or improved by:

1. Increasing self-awareness through the use of the Johari Window Model. An essential part of improving interpersonal skills is the need to understand oneself and others better.

The Johari Window model is a simple and useful tool for illustrating and improving self-awareness, and mutual understanding between individuals; and

2. Knowing how people communicate by understanding the psychology of human behaviour namely the three ego states which are within every human all the time. When we act, speak or make gestures that are influenced by our parents’ behaviour, we are acting from our ‘Parent’.

The ’Child’ within us influences emotions and spontaneous behaviour.

The ‘Adult’ state collects and organises information, predicts the consequences of various actions and makes decisions.”

Rhys concluded the workshop by advising participants to carefully consider the above mentioned aspects when engaging with others and to achieve the desired results.

If you missed this workshop, look out for publicity for the upcoming Rhys Johnson workshops on Analysis of Financial Statements and Gaining professional marks, or email us at aiss.exco@gmail.com for more details.